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RETURN & REFUND POLICY
The Buyer has a period of 14(fourteen) working days, from the date of receipt of the Products ordered, to retract without having to justify reasons or pay penalties, with the exception of the return costs that remain in his charge and which he will have to pay.
The Buyer who wishes to exercise his right of withdrawal must send the retraction form to Radiolab LTD at the details mentioned in Article 2 of these attached to these duly completed terms and conditions, or a statement clearly expressing its willingness to retract and containing its order number.
Products must be returned to Radiolab LTD within their original packaging, without excessive delay and no later than 14 (fourteen) calendar days following the communication, by Buyer, his willingness to retract. They must be accompanied by a copy of the corresponding purchase invoice. TheBuyer is deemed liable for the deterioration of the Products upon their return to Radiolab LTD.
The Buyer will be refunded in the best of charge and no later than 14 (fourteen) days from the actual date of receipt by Radiolab LTD of the application retraction of all the sums paid for his order, net of the return costs, which remain at the expense of the Buyer. However, Radiolab LTD reserves the right to defer this refund until the actual recovery of the Products.
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SHIPPING INFO
1. delivery
1.1 Territory of delivery
The Site indicates, for each The product offered for sale, the possible delivery territories for this product.
The delivery of the Products ordered on the Site will be made at the address indicated at the time of the Buyer's order as a "delivery address" (which may be different from the billing address), provided that it is located in the territory of possible delivery for the affected products.
1.2 Delivery modes
Different delivery methods may be possible, depending on the product categories and their weight.
The Buyer is informed before the validation of his order of possible delivery methods for the product ordered as well as the time and cost corresponding to each of these modes.
The Buyer must select the desired delivery method and give all the information necessary for the actual delivery of the Product in this mode.
Proof of delivery to the Buyer by the carrier proves that the delivery has been completed.
1.3 Delivery time
The Site mentions, for each The product offered for sale, indicative delivery times depending on the territories and delivery methods. RADIOLAB LTD guarantees delivery within a reasonable time given the location of delivery and the possibility offered you carriers at the time of order. However, the delivery time indicated by RADIOLAB LTD is an indicative time frame and does not take into account any delays of the selected carriers.
The actual delivery time will be confirmed to the Buyer in the order confirmation email.
Failing to deliver within the above time, the Buyer can resolve the order, by letter recommended with acknowledgement or in writing on another durable medium, if, after having RADIOLAB LTD, on the same terms, to make the delivery within a reasonable additional time, it did not execute within that time.
The contract is considered resolved upon RADIOLAB LTD's receipt of the letter or written informing it of this resolution, unless it has been executed in the meantime.
If the contract is resolved under the above terms, the Buyer will be reimbursed for all the sums he has paid, including the delivery fee, no later than 14(fourteen)days after the date on which the a contract was denounced.
In any case, RADIOLAB LTD reserves the possibility of getting closer to the Buyer in order to offer alternative solutions for reimbursement of the price of the products and the delivery costs. The Buyer will have to express explicitly and on sustainable terms its acceptance of the choice of an alternative method of reimbursement.